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At Cosmetica — Feel the Best, we strive to deliver your beauty essentials safely and conveniently.
1. Order Processing
Orders are processed after confirmation and successful payment, where applicable. Processing times may vary depending on product availability, order volume, and holidays.
2. Shipping & Delivery
- Nagpur & Bhandara: Local delivery may be available through local delivery partners or pickup, subject to availability.
- Across India: We ship to serviceable locations across India through available courier partners.
- Estimated delivery timelines will be communicated where available and may vary depending on the destination, courier operations, and unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed or communicated before order confirmation. Any free-shipping offers will be subject to the conditions specified in the relevant offer.
4. Order Tracking
Tracking details will be shared when available through our courier partners. Customers may contact our support team for assistance with delayed or untracked shipments.
5. Incorrect Address & Delivery Issues
Customers are responsible for providing an accurate delivery address and contact number. Incorrect or incomplete details may cause delays or failed deliveries. Any additional delivery charges, where applicable, will be communicated transparently.
6. Delays & Undelivered Orders
While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to weather, courier disruptions, or other circumstances beyond our reasonable control. If an order cannot be delivered, please contact us for assistance with the next steps.
7. Damaged or Incorrect Products
If your order arrives damaged, incorrect, or with signs of tampering, please contact us promptly and share relevant photographs or an unboxing video, if available. We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
8. Contact Us
For shipping-related queries, please contact:
Business Name: Cosmetica
Email:Cosmetica.Feelthebest@gmail.com
Customer Support:+91 8956920458
Cosmetica — Feel the Best.
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