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At Cosmetica, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit or shop on our website.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect the following information:
Personal Information
1. Full name
2. Mobile number
3. Email address
4. Billing and shipping address
Order and Transaction Information
1. Products purchased, order details, and purchase history
2. Payment status, transaction reference, and related billing information
Payments may be processed through third-party payment service providers. Any payment information collected or processed is handled according to the applicable provider’s privacy and security practices.
Technical Information
1. IP address, browser type, device information, and website usage data
2. Cookies and similar technologies, where enabled
We collect only the information reasonably necessary to operate our website, process orders, provide customer support, and improve our services.
2. How We Use Your Information
We may use your information to:
1. Process, confirm, pack, and deliver your orders.
2. Send order confirmations, shipping updates, and important service notifications.
3. Respond to your questions and provide customer support.
4. Help you choose suitable beauty and personal care products when you request recommendations.
5. Process eligible cancellations, returns, refunds, and exchanges according to our applicable policies.
6. Improve our website, products, shopping experience, and customer service.
7. Detect and prevent fraudulent transactions, misuse, and security issues.
8. Send promotional messages, offers, and updates where permitted and, where required, with your consent.
9. Meet applicable legal, tax, accounting, and regulatory obligations.
3. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
1. Delivery and logistics partners to deliver your orders.
2. Payment gateways and payment service providers to process transactions.
3. Website hosting, maintenance, analytics, and technical service providers, where used.
4. Customer support or communication service providers, where used.
5. Government authorities or other parties when required by applicable law or necessary to protect our legal rights.
Such sharing is limited to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, and understand website usage.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required, we will seek consent for non-essential cookies or similar technologies.
5. Data Security
We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no online platform or electronic transmission can be guaranteed to be completely secure. We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured channels.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, dispute resolution, and the establishment or defence of legal claims.
When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
7. Your Privacy Rights and Choices
Subject to applicable law, you may contact us to:
1. Request information about the personal data associated with you.
2. Request correction or updating of inaccurate information.
3. Request deletion of personal information where applicable.
4. Withdraw consent for processing where consent is the relevant legal basis.
5. Opt out of promotional communications.
6. Raise a privacy-related concern or complaint.
Some information may need to be retained where required by law or necessary to complete a transaction or meet legitimate legal obligations.
You can contact us using the details provided below to exercise your applicable rights.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, such as payment gateways and delivery providers.
These third parties may have their own privacy policies and terms. Cosmetica is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before providing information directly to them.
9. Children’s Privacy
Our website is intended for general consumers and is not designed to knowingly collect personal information from children in violation of applicable law.
Where applicable law requires parental consent or other safeguards for children’s personal data, we will follow those requirements. If you believe that a child’s personal information has been collected improperly, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or applicable laws.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Business Name: Cosmetica
Business Type: Sole Proprietorship
Email: help@mycosmetica.com
Customer Support: +91 8956902458
Business Address:
Navi mumbai office : F-22, Haware Centurion, Sector-19A, Seawoods Nerul East, Navi Mumbai – 400706
Napur Office : Plot-26 Behind Poonam Chamber, Vijay Nagar, Koradi Road, Nagpur – 440013
We will review and respond to privacy-related requests in accordance with applicable law.
Thank you for trusting Cosmetica.
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